Privacy Policy

PROCESSING OF PERSONAL DATA

Trainero's services process the Customer's personal data, which includes name and e-mail address as mandatory information. Voluntary information is the telephone number, address, year of birth, height, weight, and health information in free-text form. This information can only be seen by the Client's Coach and other coaches connected to the Coach's account (other coaches of the company) and the Client him/herself.

Trainero stores this information on a server located in European Union in accordance with the practices of the General Data Protection Regulation (GDPR) of the European Union. The Client's Coach is a data controller in accordance with the General Data Protection Regulation, and Trainero is a processor of personal data. Trainero processes this personal information in order to provide to the Customer and to the Coach with content for the service, to store anonymous statistical and usage data for the development of the service, to identify the user on login, and to perform customer service tasks. Trainero does not use personal information for marketing purposes. Trainero will not transfer personal data to third countries without the Customer's consent.

Customer may, at any time, request his or her data removal from the service. Requests should be addressed to Trainero's customer support.

In addition to the coach, personal information will not be disclosed to third parties without the consent of the Customer.

If the service is not used for more than 12 months, Trainero will delete the health-related information saved into the customer account.

DATA PROTECTION AND DATA SECURITY

In terms of data protection, Trainero uses the best practices and protections in the industry in its service and strives to keep the service as secure as possible at all times. However, Trainero is not responsible for the Customer's information remaining in the service. Trainero does not accept liability for consequential damages arising if the data come into the hands of a third party.

When using the service, the Customer must be aware that the Internet is, at a general level, an environment where data theft is always possible, albeit unlikely. It is not just the Application but also e.g. Internet connections, terminal security breaches, outdated operating systems, viruses, etc. The customer should always consider what information, and in what form to provide to the Internet.